Waste Removals London Privacy Policy
This Privacy Policy explains how Waste Removals London collects, uses, stores and protects your personal data when you use our waste removal services. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Waste Removals London customers within our service area, including residential and commercial clients.
Who We Are And How To Contact Us
Waste Removals London is a waste management and removal service operating within London and surrounding areas. We are the data controller for the personal data we collect in connection with our services. If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our website or any communication you have received from us.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Name and contact details, such as your full name, billing address, collection address, email address and telephone number.
Service and booking information, such as details of the waste removal service you request, dates and times of collections, access instructions and relevant property information.
Payment and billing information, such as partial payment card details processed securely by our payment processors, invoices, payment status and transaction records.
Communication records, such as emails, messages, call notes and any feedback or complaints you send us.
Technical and usage information, such as IP address, device information and how you use our website and online booking tools, where this is collected through cookies or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us for a quote, make a booking, use our services, pay for our services, or communicate with us in any way. We may also collect data indirectly from third parties where this is necessary for our services, for example referral partners or platforms that you use to request a waste removal service from us.
Purposes And Lawful Basis For Processing
We must have a lawful basis to process your personal data. For each purpose described below, we rely on at least one of the lawful bases set out in data protection law.
To provide and manage our services. We process your personal data to set up and manage bookings, collect and remove waste, issue invoices and receive payments. Our lawful basis is performance of a contract and taking steps at your request before entering into a contract.
To communicate with you. We use your contact details to respond to enquiries, provide service updates, send booking confirmations and handle complaints. Our lawful basis is performance of a contract and our legitimate interests in managing our customer relationships.
To manage our business and internal operations. This includes record keeping, accounting, auditing, training and quality control. Our lawful basis is our legitimate interests in running and improving our business and compliance with our legal obligations, such as tax and accounting requirements.
To meet legal and regulatory obligations. We may use and retain your data where necessary to comply with laws or regulations, respond to lawful requests from authorities, address disputes or enforce our terms. The lawful basis is compliance with a legal obligation and our legitimate interests in protecting our business.
Marketing communications. We may use your contact details to send you information about our services and offers that may be of interest to you, in accordance with marketing and ePrivacy rules. Our lawful basis is your consent where required, or our legitimate interests in promoting our services where consent is not required. You can opt out of marketing at any time by following the instructions in any marketing message or by contacting us directly.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage our relationship with you, deal with any complaints or disputes, and meet our legal obligations. After the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Sharing And Processors
We may share your personal data with trusted third parties who help us deliver our services. Whenever we use third parties to process personal data on our behalf, they act as data processors and must only process your data in accordance with our instructions and data protection law.
Categories of recipients and processors may include:
Payment service providers who securely process your payments and manage related financial transactions.
IT and hosting providers who supply and maintain our website, booking systems, communication tools and data storage.
Customer support and communication tools used to manage enquiries, bookings and service updates.
Professional advisers, such as accountants or legal advisors, where necessary for our legitimate business needs.
Public authorities, regulators or law enforcement bodies, where we are legally required or permitted to do so.
We do not sell your personal data to third parties. If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in line with applicable data protection laws.
Security Of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure or destruction. These measures include limiting access to personal data to authorised personnel, using secure systems and applying appropriate security procedures. While we strive to protect your personal data, no system is completely secure and we cannot guarantee absolute security of information transmitted to or from us.
Your Rights Under Data Protection Law
As a customer of Waste Removals London within our service area, you have certain rights in relation to your personal data under the UK General Data Protection Regulation and related laws. Your rights include:
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may ask us to delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis.
Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis. You also have an absolute right to object to direct marketing at any time.
Right to data portability. In certain circumstances you can request that we provide your personal data in a structured, commonly used and machine-readable format and that we transmit it to another controller where this is technically feasible.
Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
To exercise any of these rights, please contact us using the contact details set out on our website. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in the law. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
